Root experienced a critical incident on July 17, 2020 affecting API and Dashboard, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
APIDashboard
Update timeline
- monitoring Jul 17, 2020, 09:43 PM UTC
One of our upstream providers, Cloudflare, is experiencing network-related issues. Customers may have issues accessing the Root platform during this time. We are continuing to monitor the situation.
- monitoring Jul 17, 2020, 09:57 PM UTC
All Root services look to be operating normally. We will continue to monitor the situation.
- resolved Jul 17, 2020, 10:04 PM UTC
This incident has been resolved.