Root incident

Request timeouts when creating applications

Minor Resolved View vendor source →

Root experienced a minor incident on October 24, 2020 affecting API and Dashboard, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2020, 08:07 AM UTC
Resolved
Oct 24, 2020, 08:24 AM UTC
Duration
17m
Detected by Pingoru
Oct 24, 2020, 08:07 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Oct 24, 2020, 08:07 AM UTC

    The Root Engineering team have been alerted to an increased number of request timeouts when creating applications on the Root API. We are currently investigating the cause.

  2. resolved Oct 24, 2020, 08:24 AM UTC

    The team have identified and resolved the underlying issue.