Root experienced a minor incident on February 15, 2021 affecting Dashboard, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- monitoring Feb 15, 2021, 06:23 AM UTC
Peach Payments are experiencing system issues, which is impacting CDV (Check Digit Verification) on Root for bank account number checks. This is used when issuing policies from the dashboard with debit order payment methods. We are working with Peach to resolve the issue, and will continue to monitor the situation.
- resolved Feb 15, 2021, 08:42 AM UTC
Peach Payments have resolved the issue, and CDV checks on Root have returned to normal operation.