Root incident

Increased response times and error rates

Minor Resolved View vendor source →

Root experienced a minor incident on August 17, 2021 affecting API and Dashboard, lasting 8h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 08:05 AM UTC
Resolved
Aug 17, 2021, 04:43 PM UTC
Duration
8h 37m
Detected by Pingoru
Aug 17, 2021, 08:05 AM UTC

Affected components

APIDashboard

Update timeline

  1. identified Aug 17, 2021, 08:05 AM UTC

    We have identified an issue causing an increase in response times and error rates across the Root platform. We are currently working on a fix.

  2. monitoring Aug 17, 2021, 09:01 AM UTC

    A fix has been implemented, which we are currently monitoring. Response times have returned to normal.

  3. resolved Aug 17, 2021, 04:43 PM UTC

    This incident has been resolved.