Root incident

Root dashboard and website unavailable

Critical Resolved View vendor source →

Root experienced a critical incident on September 17, 2021 affecting Dashboard, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 05:52 AM UTC
Resolved
Sep 17, 2021, 08:39 AM UTC
Duration
2h 47m
Detected by Pingoru
Sep 17, 2021, 05:52 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 17, 2021, 05:52 AM UTC

    Our dashboard and website are currently unavailable. We are urgently investigating this issue.

  2. identified Sep 17, 2021, 06:20 AM UTC

    One of our upstream hosting providers is currently experiencing issues that have caused our website and dashboard to be temporarily unavailable. We are continuing to investigate and monitor.

  3. identified Sep 17, 2021, 07:14 AM UTC

    Our upstream provider has identified the cause of the issue and is now working on resolving the issue.

  4. monitoring Sep 17, 2021, 07:27 AM UTC

    A fix has been implemented by our upstream provider and our website and dashboard seem to be online again. We are continuing to closely monitor from our side.

  5. resolved Sep 17, 2021, 08:39 AM UTC

    This incident has been resolved.