Root incident

Document generation

Minor Resolved View vendor source →

Root experienced a minor incident on December 22, 2021 affecting API, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 01:27 PM UTC
Resolved
Dec 22, 2021, 03:22 PM UTC
Duration
1h 54m
Detected by Pingoru
Dec 22, 2021, 01:27 PM UTC

Affected components

API

Update timeline

  1. monitoring Dec 22, 2021, 01:27 PM UTC

    Due to issues with an upstream service provider, our document generation service is currently down. This will cause delayed notifications being sent to policyholders.

  2. resolved Dec 22, 2021, 03:22 PM UTC

    This incident has been resolved.