Root experienced a major incident on July 14, 2022 affecting API and Dashboard, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
APIDashboard
Update timeline
- investigating Jul 14, 2022, 12:45 PM UTC
The 3rd party API service used to perform bank account verification checks, is currently not responding. We are engaging with our service provider to urgently resolve the issue and restore the verification service. This could affect the ability to capture banking details on our platform.
- monitoring Jul 14, 2022, 01:09 PM UTC
We are seeing successful responses from our 3rd party API. We will continue to monitor.
- resolved Jul 14, 2022, 01:55 PM UTC
We can confirm that the 3rd party service is fully operational. We will continue to engage with our provider to make sure we get notified of issues or downtime in a timeous manner.