Root incident

Data exports are not being generated

Critical Resolved View vendor source →

Root experienced a critical incident on September 29, 2022 affecting Data Exports, lasting 22h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 08:03 AM UTC
Resolved
Sep 30, 2022, 06:12 AM UTC
Duration
22h 9m
Detected by Pingoru
Sep 29, 2022, 08:03 AM UTC

Affected components

Data Exports

Update timeline

  1. investigating Sep 29, 2022, 08:03 AM UTC

    We are currently investigating this issue

  2. identified Sep 29, 2022, 11:02 AM UTC

    The issue has been identified and fixed. We are currently working through a backlog of data exports.

  3. monitoring Sep 29, 2022, 01:45 PM UTC

    Backlogs have been cleared, and exports are being monitored.

  4. resolved Sep 30, 2022, 06:12 AM UTC

    This incident has been resolved.