Root experienced a major incident on July 15, 2020 affecting API and Dashboard, lasting 14h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 15, 2020, 07:24 AM UTC
We're experiencing issues on the "fetch policies" endpoint. This is affecting both API integrations and dashboard users. We're aware of the problem and busy working on a fix for the problem. We will keep you posted as we progress.
- monitoring Jul 15, 2020, 07:37 AM UTC
We have deployed a temporary fix and are monitoring it. The API and dashboard are functioning normally again. If you’re experiencing any issues, please contact us at [email protected] We’ll keep you posted here as we progress.
- monitoring Jul 15, 2020, 08:38 AM UTC
We have identified a permanent fix, which is currently in development and testing. We will keep you posted as we progress.
- resolved Jul 15, 2020, 09:39 PM UTC
A permanent fix has been tested and deployed, and the underlying issue is now resolved.