Root experienced a minor incident on August 21, 2020 affecting Dashboard, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- monitoring Aug 21, 2020, 08:30 AM UTC
Peach Payments are experiencing system issues, which is impacting CDV (Check Digit Verification) on Root for bank account number checks. This is used when issuing policies from the dashboard with debit order payment methods. We are working with Peach to resolve the issue, and will continue to monitor the situation.
- resolved Aug 21, 2020, 08:55 AM UTC
Peach Payments have resolved the issue, and CDV checks on Root have returned to normal operation.