Root incident

Delayed SMSes

Minor Resolved View vendor source →

Root experienced a minor incident on March 1, 2021 affecting API and Dashboard, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2021, 10:37 AM UTC
Resolved
Mar 01, 2021, 11:16 AM UTC
Duration
39m
Detected by Pingoru
Mar 01, 2021, 10:37 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Mar 01, 2021, 10:37 AM UTC

    We are investigating an issue causing delays in sending SMSes from the Platform. This includes delays in sending OTP login SMSes which is preventing some users from accessing the Dashboard. We are currently urgently investigating this issue.

  2. resolved Mar 01, 2021, 11:16 AM UTC

    This incident has been resolved.