Root incident

Degraded performance

Major Resolved View vendor source →

Root experienced a major incident on July 30, 2021 affecting API, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2021, 01:23 PM UTC
Resolved
Jul 30, 2021, 03:00 PM UTC
Duration
1h 36m
Detected by Pingoru
Jul 30, 2021, 01:23 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 30, 2021, 01:23 PM UTC

    We are urgently investigating an issue whereby policy documents and email notification attachments are failing to generate.

  2. monitoring Jul 30, 2021, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 30, 2021, 03:00 PM UTC

    This incident has been resolved.