Root incident

Unable to view PDF documents on the Root Dashboard

Minor Resolved View vendor source →

Root experienced a minor incident on August 3, 2021 affecting Dashboard, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2021, 11:44 AM UTC
Resolved
Aug 03, 2021, 12:24 PM UTC
Duration
39m
Detected by Pingoru
Aug 03, 2021, 11:44 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Aug 03, 2021, 11:44 AM UTC

    We are currently investigating an issue preventing users from viewing PDF documents on the Root Dashboard. We will keep you updated on our investigations here.

  2. identified Aug 03, 2021, 11:55 AM UTC

    The issue has been identified, and a fix is currently being worked on.

  3. resolved Aug 03, 2021, 12:24 PM UTC

    This incident has been resolved.