Root incident

Unable to view PDF documents on the Root Dashboard

Notice Resolved View vendor source →

Root experienced a notice incident on August 7, 2021 affecting Dashboard, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2021, 05:03 AM UTC
Resolved
Aug 07, 2021, 09:01 AM UTC
Duration
3h 58m
Detected by Pingoru
Aug 07, 2021, 05:03 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Aug 07, 2021, 05:03 AM UTC

    We are currently investigating an issue preventing users from viewing PDF documents on the Root Dashboard. We will keep you updated on our investigations here.

  2. identified Aug 07, 2021, 05:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 07, 2021, 05:04 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 07, 2021, 05:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 07, 2021, 09:01 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 07, 2021, 09:01 AM UTC

    This incident has been resolved.