Root incident

Account verification API is offline

Notice Resolved View vendor source →

Root experienced a notice incident on August 13, 2021 affecting API, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2021, 09:31 AM UTC
Resolved
Aug 13, 2021, 09:50 AM UTC
Duration
18m
Detected by Pingoru
Aug 13, 2021, 09:31 AM UTC

Affected components

API

Update timeline

  1. identified Aug 13, 2021, 09:31 AM UTC

    The 3rd party API service used to process bank account verification checks is currently offline due to a technical malfunction. We are engaging with our service provider to urgently resolve the issue and restore the verification service.

  2. resolved Aug 13, 2021, 09:50 AM UTC

    This incident has been resolved.