Root incident

Sandbox and scheduled-function degraded performance

Major Resolved View vendor source →

Root experienced a major incident on August 31, 2021 affecting API, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 10:32 AM UTC
Resolved
Aug 31, 2021, 12:36 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 31, 2021, 10:32 AM UTC

Affected components

API

Update timeline

  1. identified Aug 31, 2021, 10:32 AM UTC

    We've identified two related issues where: 1. Some product modules are experiencing issues on sandbox policies. 2. Sandbox and production scheduled-functions (product module code) have not been able to execute since the previous night. A fix for the issue has been identified and are being deployed to production.

  2. monitoring Aug 31, 2021, 11:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2021, 12:36 PM UTC

    This incident has been resolved.