Root incident

Root API performance issues

Minor Resolved View vendor source →

Root experienced a minor incident on October 5, 2021 affecting API, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2021, 11:00 AM UTC
Resolved
Oct 12, 2021, 10:44 AM UTC
Duration
6d 23h
Detected by Pingoru
Oct 05, 2021, 11:00 AM UTC

Affected components

API

Update timeline

  1. investigating Oct 05, 2021, 11:00 AM UTC

    The Root Engineering team are investigating intermittent performance issues across Root's API

  2. identified Oct 05, 2021, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2021, 07:50 AM UTC

    The fix is being reviewed and tested. We will update with further progress when available.

  4. resolved Oct 12, 2021, 10:44 AM UTC

    This incident has been resolved.