Root incident

Product module code timeouts

Notice Resolved View vendor source →

Root experienced a notice incident on February 28, 2025 affecting API and Dashboard, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 01:47 PM UTC
Resolved
Feb 28, 2025, 01:52 PM UTC
Duration
4m
Detected by Pingoru
Feb 28, 2025, 01:47 PM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Feb 28, 2025, 01:47 PM UTC

    Product module code functions timing out

  2. investigating Feb 28, 2025, 02:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 28, 2025, 02:43 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 13, 2025, 02:29 PM UTC

    This incident has been resolved.