Root incident

Document creation delay

Minor Resolved View vendor source →

Root experienced a minor incident on May 13, 2025 affecting API, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 11:44 AM UTC
Resolved
May 13, 2025, 12:26 PM UTC
Duration
42m
Detected by Pingoru
May 13, 2025, 11:44 AM UTC

Affected components

API

Update timeline

  1. investigating May 13, 2025, 11:44 AM UTC

    We are currently investigation the issue.

  2. resolved May 13, 2025, 12:26 PM UTC

    This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents.