Roise incident

Upstream Provider Outage Impacting Inbound Calls and Phone Number Provisioning

Critical Resolved View vendor source →

Roise experienced a critical incident on June 12, 2025 affecting API, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:49 PM UTC
Resolved
Jun 12, 2025, 09:09 PM UTC
Duration
2h 20m
Detected by Pingoru
Jun 12, 2025, 06:49 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 12, 2025, 06:49 PM UTC

    We’re currently experiencing disruptions due to upstream network issues affecting Twilio, Google Cloud Platform (GCP), Cloudflare, and other providers. These outages are impactin inbound call functionality, as well as phone number provisioning. Our team is actively monitoring the situation and coordinating with vendors to minimize service disruptions.

  2. identified Jun 12, 2025, 08:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 12, 2025, 08:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2025, 09:09 PM UTC

    This incident has been resolved.