Roise experienced a critical incident on July 26, 2025 affecting Telephony, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2025, 06:22 AM UTC
We’ve identified an issue where newly signed-up users are unable to make voice calls. This is due to a disruption with one of our upstream telephony providers. Our team is actively working with the provider to resolve this as quickly as possible. Existing users are unaffected. We’ll provide an update as soon as we have more information. Thank you for your patience.
- identified Jul 26, 2025, 06:48 AM UTC
The upstream provider has identified the issue and is actively working on a fix.
- monitoring Jul 26, 2025, 07:21 AM UTC
A fix has been implemented and services have been restored. We are actively monitoring.
- resolved Jul 26, 2025, 07:37 AM UTC
The incident has been resolved. Thank you for your patience.