Roise incident

Issues with our CDN (Cloudflare) Connectivity

Critical Resolved View vendor source →

Roise experienced a critical incident on November 18, 2025 affecting API and Telephony, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 03:45 PM UTC
Duration
3h 40m
Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC

Affected components

APITelephony

Update timeline

  1. identified Nov 18, 2025, 12:04 PM UTC

    Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.

  2. monitoring Nov 18, 2025, 12:16 PM UTC

    A fix has been implemented by Cloudflare and we continue monitoring. The services should be restored.

  3. monitoring Nov 18, 2025, 12:24 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 18, 2025, 12:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 18, 2025, 12:38 PM UTC

    This incident has been resolved.