Rocket.Chat experienced a minor incident on June 27, 2024 affecting Rocket.Chat, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Rocket.Chat
Update timeline
- investigating Jun 27, 2024, 01:09 PM UTC
Initial status of Investigating
- investigating Jun 27, 2024, 01:11 PM UTC
External provider 360 Dialog seems to be having some issues, affecting sending and receiving of Whatsapp messages
- investigating Jun 27, 2024, 01:27 PM UTC
External partner confirmed issues on their on-prem API impacting whatsapp360 app. Partner support is engaged and rocket.chat is in direct contact with them. No ETA
- resolved Jun 27, 2024, 06:23 PM UTC
All issues resolved