Robocorp experienced a major incident on September 13, 2022 affecting Robots and API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
RobotsAPI
Update timeline
- investigating Sep 13, 2022, 09:01 AM UTC
We are investigating increased error rates in process API.
- resolved Sep 13, 2022, 10:34 AM UTC
Bulk of the errors was caused by a change that caused misreporting of 4xx status codes as 5xx. This was visible to clients of the process API, but impacted only requests that failed regardless. Additionally, between 11:49 and 12:05 EEST a subset of requests were failing. We will notify all impacted paid tier customers explicitly during today.