Robocorp incident

Increased error rates

Notice Resolved View vendor source →

Robocorp experienced a notice incident on November 2, 2022 affecting Robots and API, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 01:11 PM UTC
Resolved
Nov 02, 2022, 01:42 PM UTC
Duration
31m
Detected by Pingoru
Nov 02, 2022, 01:11 PM UTC

Affected components

RobotsAPI

Update timeline

  1. investigating Nov 02, 2022, 01:11 PM UTC

    We are currently investigating increased error rates across various AWS services on eu-west-1, where our EU-based Control Room is hosted.

  2. resolved Nov 02, 2022, 01:42 PM UTC

    We encountered a significant spike in errors from AWS services during 14:35 EET - 14:37 EET (5.35 - 5.37 Pacific Time). The situation is back to normal. Based on the inspection of dead-letter-queues, all failures in customer workloads were automatically recovered via retry mechanisms.