Robocorp incident

Database engine upgrade on SSO authentication database, EU based deployments

Major Resolved View vendor source →

Robocorp experienced a major incident on March 15, 2025 affecting SSO integration, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2025, 08:00 AM UTC
Resolved
Mar 15, 2025, 08:26 AM UTC
Duration
26m
Detected by Pingoru
Mar 15, 2025, 08:00 AM UTC

Affected components

SSO integration

Update timeline

  1. identified Mar 15, 2025, 08:00 AM UTC

    Today's database upgrade 2/3: SSO integration database engine upgrade for EU based deployments is in progress. SSO-based users may encounter failures in login or session refresh. Backend services or API access is not impacted.

  2. identified Mar 15, 2025, 08:26 AM UTC

    Upgrade is complete and we are monitoring the performance.

  3. resolved Mar 15, 2025, 08:26 AM UTC

    This incident has been resolved.