Robin experienced a major incident on September 28, 2023 affecting Add-in, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Add-in
Update timeline
- identified Sep 28, 2023, 04:16 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 28, 2023, 06:52 PM UTC
We have made some updates that should fix this issue for most customers. We are still seeing a few instances of unavailable add-ins and are continuing to investigate possible fixes.
- monitoring Sep 29, 2023, 12:59 PM UTC
A fix has been implemented and we are monitoring the results. Some users may be asked to log in to the application again.
- resolved Sep 29, 2023, 04:24 PM UTC
This incident has been resolved. Customers still experiencing issues may have to refresh the page or log in again.