Robin incident

Outlook add-in unavailable

Major Resolved View vendor source →

Robin experienced a major incident on October 7, 2023 affecting Add-in, lasting 10d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2023, 12:12 AM UTC
Resolved
Oct 17, 2023, 08:53 AM UTC
Duration
10d 8h
Detected by Pingoru
Oct 07, 2023, 12:12 AM UTC

Affected components

Add-in

Update timeline

  1. identified Oct 07, 2023, 12:12 AM UTC

    The outlook add-in may appear unavailable for some users using delegate calendars. We have identified the issue and are currently working on a fix.

  2. monitoring Oct 11, 2023, 01:59 PM UTC

    We have released a fix for the Outlook add-in, which should now be accessible to users with delegate calendars. We will continue to monitor results throughout the day.

  3. resolved Oct 17, 2023, 08:53 AM UTC

    This incident has been resolved.