Robin incident

Mobile app crashing on Android

Major Resolved View vendor source →

Robin experienced a major incident on November 15, 2024 affecting Mobile, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 09:31 PM UTC
Resolved
Nov 19, 2024, 03:38 PM UTC
Duration
3d 18h
Detected by Pingoru
Nov 15, 2024, 09:31 PM UTC

Affected components

Mobile

Update timeline

  1. identified Nov 15, 2024, 09:31 PM UTC

    The Robin mobile application (v3.29.7) may be crashing on Android version 14 or higher. A fix is being deployed to the Android store. Users on newer versions of Android should stick to v3.29.6 or install 3.29.8 when it becomes available.

  2. monitoring Nov 16, 2024, 10:12 PM UTC

    Version 3.29.8 is available in the play store.

  3. resolved Nov 19, 2024, 03:38 PM UTC

    This incident has been resolved.