Robin incident

Increased Error Rates

Major Resolved View vendor source →

Robin experienced a major incident on August 21, 2025 affecting Dashboard and Mobile, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 05:51 PM UTC
Resolved
Aug 21, 2025, 08:34 PM UTC
Duration
2h 43m
Detected by Pingoru
Aug 21, 2025, 05:51 PM UTC

Affected components

DashboardMobile

Update timeline

  1. investigating Aug 21, 2025, 05:51 PM UTC

    We are currently investigating this issue.

  2. identified Aug 21, 2025, 06:56 PM UTC

    We have identified ongoing networking issues with third party providers including CloudFlare and AWS and are attempting to work around them.

  3. monitoring Aug 21, 2025, 08:03 PM UTC

    We have applied internal fixes to work around the provider issues and have restored service and will continue monitoring.

  4. resolved Aug 21, 2025, 08:34 PM UTC

    This incident has been resolved.