Robin incident

Elevated error rate and loading issues

Major Resolved View vendor source →

Robin experienced a major incident on August 27, 2025 affecting API and Dashboard and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 09:25 AM UTC
Resolved
Aug 27, 2025, 04:01 PM UTC
Duration
6h 35m
Detected by Pingoru
Aug 27, 2025, 09:25 AM UTC

Affected components

APIDashboardMobileAdd-in

Update timeline

  1. investigating Aug 27, 2025, 09:25 AM UTC

    We're investigating elevated error rates and loading issues across the platform.

  2. identified Aug 27, 2025, 09:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 27, 2025, 09:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 27, 2025, 12:47 PM UTC

    We are experiencing extremely high traffic load and are continuing to implement additional measures to address it.

  5. monitoring Aug 27, 2025, 02:48 PM UTC

    We have mitigated the high traffic and applications are working as expected again. We will continue to monitor closely.

  6. resolved Aug 27, 2025, 04:01 PM UTC

    This incident has been resolved.