RM Unify experienced a critical incident on August 18, 2020 affecting RM Easimaths, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2020, 05:02 AM UTC
We are aware of a connectivity issue that resulted in service outage to RM Easimaths. Our engineers are investigating this issue as a high priority.
- identified Aug 18, 2020, 07:04 AM UTC
We have identified the root cause of the issue and we are urgently working on a resolution.
- identified Aug 18, 2020, 10:52 AM UTC
The RM Easimaths Site and App remains unavailable. We have identified the root cause of the issue and we are still working on a resolution. The next update will be posted within two hours.
- identified Aug 18, 2020, 12:46 PM UTC
The RM Easimaths Site and App remains unavailable. We have identified the root cause of the issue and we are still working on a resolution. The next update will be posted within two hours.
- identified Aug 18, 2020, 02:57 PM UTC
The RM Easimaths Site and App remains unavailable. We have identified the root cause of the issue and we are still working on a resolution. The next update will be posted soon.
- identified Aug 18, 2020, 04:16 PM UTC
The RM Easimaths Site and App remains unavailable. We have identified the root cause of the issue and we are still working on a resolution. The next update will be posted within two hours.
- identified Aug 19, 2020, 12:04 AM UTC
The issue has now been resolved and our monitoring shows service returning to normal. We will continue to monitor the service closely.
- resolved Aug 19, 2020, 12:58 PM UTC
The issue has been confirmed as resolved and service has returned to normal. We will be analysing the circumstances that led to this Incident to avoid further issues.