RM Unify experienced a minor incident on September 29, 2020 affecting RM Easimaths, lasting 20h 40m. The incident has been resolved; the full update timeline is below.
Affected components
RM Easimaths
Update timeline
- investigating Sep 29, 2020, 10:25 AM UTC
We are aware of an issue where RM Easimaths users may be experiencing intermittent poor performance. Our engineers are investigating this issue as a high priority. The next update will be posted within 1 hour.
- monitoring Sep 29, 2020, 12:15 PM UTC
The issue has now been resolved and our monitoring shows service returning to normal. We will continue to monitor the service closely.
- resolved Sep 30, 2020, 07:06 AM UTC
The issue has been confirmed as resolved and service has returned to normal. We will be analysing the circumstances that led to this Incident to avoid further issues.