RM Unify experienced a major incident on October 7, 2020 affecting RM Unify Login & Single Sign On, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2020, 11:47 AM UTC
We are aware of an issue currently affecting users of both CC4 OneDrive Mapper and RM Unify. We are currently investigating this as a priority and will provide further updates as soon as we have more information.
- identified Oct 07, 2020, 08:13 PM UTC
The RM Unify team is now testing a potential fix for this issue. Further information on the issue is available here: https://support.rm.com/TechnicalArticle.asp?cref=TEC7522336
- identified Oct 08, 2020, 01:26 PM UTC
A hotfix for RM Unify has been developed and tested to resolve the issue affecting users of both CC4 OneDrive Mapper and RM Unify. The release is now planned for this evening (October 8th).
- resolved Oct 09, 2020, 08:04 AM UTC
The issue affecting users of CC4 OneDrive Mapper and RM Unify has now been resolved.