RM Unify experienced a minor incident on October 2, 2020 affecting RM Easimaths, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2020, 07:06 AM UTC
We are aware of an issue where RM Easimaths users may be experiencing intermittent poor performance. Our engineers are investigating this issue as a high priority. The next update will be posted within 1 hour.
- investigating Oct 02, 2020, 11:31 AM UTC
We are aware that RM Easimaths are still experiencing intermittent performance issues. We are continuing to investigate as our top priority and will continue to provide updates on this site. Thank you for your patience.
- monitoring Oct 02, 2020, 12:46 PM UTC
The issue has now been resolved and our monitoring shows service returning to normal. We will continue to monitor the service closely.
- monitoring Oct 05, 2020, 07:56 AM UTC
We are no longer experiencing the issues that affected our service last week and our monitoring shows service returning to normal. We will continue to monitor the service closely.
- resolved Oct 09, 2020, 08:14 AM UTC
RM Easimaths is performing as expected for all users.