RM Unify experienced a minor incident on November 23, 2020 affecting RM Unify Login & Single Sign On, lasting 16d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2020, 08:22 AM UTC
We are aware that some customers may be experiencing issues with Desktop SSO. Our engineers are investigating this issue as a high priority. The next update will be posted within 6 hours.
- identified Nov 23, 2020, 03:48 PM UTC
We have identified the cause of the issue and we are working on a resolution. The next update will be posted by midday tomorrow.
- identified Nov 24, 2020, 01:34 PM UTC
We have identified a potential resolution and are working on options to apply this at the earliest opportunity.
- monitoring Nov 25, 2020, 11:10 AM UTC
The issue has now been resolved. We will continue to monitor the service closely.
- monitoring Nov 25, 2020, 11:12 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 09, 2020, 04:05 PM UTC
The issue has now been resolved.