RM Unify experienced a major incident on April 27, 2021 affecting 3rd Party Apps, lasting 19h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2021, 12:02 PM UTC
Microsoft are experiencing issues with the Teams service globally this morning. Please see note below. We will update this incident as more information is made available. Microsoft Incident: TM252802 User Impact: Users may be unable to access Microsoft Teams. More info: Users able to access Microsoft Teams may experience degraded performance with multiple features. Current status: We're analyzing system telemetry to isolate the source for the issue. In parallel, we're reviewing recent changes made to the service as a potential root cause. Scope of impact: Initial indications suggest that any user could be affected by this issue. Next update by: Tuesday, April 27, 2021, 1:30 PM (12:30 PM UTC)
- resolved Apr 28, 2021, 07:39 AM UTC
Microsoft have confirmed that this issue has now been resolved. Users may need to close and restart their Teams clients if they continue to have issues. We will continue to monitor for a period of time.