RM Unify experienced a minor incident on May 10, 2021 affecting 3rd Party Apps, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2021, 10:25 AM UTC
Title: Some users may be unable to send and receive external email messages within the Exchange Online service User Impact: Users may be unable to send and receive external email messages within the Exchange Online service. Current status: Microsoft are reviewing and analysing transport logs to identify the root cause of impact and determine their next troubleshooting steps. Scope of impact: Impact is specific to users who are served through the affected infrastructure located in Europe.
- resolved May 10, 2021, 12:21 PM UTC
Microsoft Incident ID: EX255429 Status: Service Restored Title: Some users may have been unable to send and receive external email messages within the Exchange Online service User Impact: Users may have been unable to send and receive external email messages within the Exchange Online service. Final status: We've confirmed that cache has finished updating and the affected infrastructure has returned to service. After further monitoring, we've confirmed that this has resolved the issue. Scope of impact: Impact was specific to users who were served through the affected infrastructure located in Europe.