RM Unify experienced a notice incident on January 17, 2022 affecting RM Unify Login & Single Sign On, lasting 85d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 17, 2022, 09:36 AM UTC
We are aware of an issue where some users may be unable to access RM Unify. To address the issue please clear your browser cache, including cookies. If you are unsure of how to do this please speak to your IT support provider in the first instance.
- identified Jan 17, 2022, 11:07 AM UTC
We are aware of an issue where some users may be unable to access RM Unify. This follows a planned certificate update over the weekend. To address the issue, in the first instance, please fully close your browser and attempt access again. If this does not rectify the issue, then please clear your browser cache, including cookies. We have listed links to advice from the key browser providers on how to do this below: Chrome: https://bit.ly/3rjQJFI Edge: https://bit.ly/3tAjfWu Safari: https://apple.co/329f9cy Internet Explorer: https://bit.ly/3qBG4Hs We would also advise mobile users to ensure you have the latest version of Microsoft apps installed, such as MS Teams. These can be updated via your Android / Apple store. If you experience any issues in attempting to carry out these steps then please contact your local IT support team in the first instance.
- resolved Apr 12, 2022, 03:00 PM UTC
The issue has been confirmed as resolved and service has returned to normal.