RM Unify incident
Issue with processing times for M365 user provisioning
RM Unify experienced a minor incident on February 10, 2022 affecting 3rd Party Apps, lasting 62d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2022, 05:34 PM UTC
We are aware of an issue with processing times for M365 user provisioning. Changes to user accounts are taking a number of hours to reflect in M365, and there may be a delay in new M365 accounts being created. SSO to M365 for existing user accounts is not affected. Our engineers are investigating this issue as a high priority.
- monitoring Feb 15, 2022, 09:16 AM UTC
Our monitoring shows that M365 user provisioning is stable and performant. We will continue to monitor the service closely.
- investigating Feb 21, 2022, 01:35 PM UTC
We are aware that M365 user provisioning is experiencing more issues with processing times. We are continuing to investigate as our top priority. Thank you for your patience.
- monitoring Mar 01, 2022, 06:16 PM UTC
We have been closely monitoring the performance of M365 user provisioning. The issue with processing times is occurring infrequently and on a very intermittent basis. The majority of changes to user accounts are being processed within expected timescales, but you may experience some intermittent delays. Thank you for your patience.
- resolved Apr 14, 2022, 03:17 PM UTC
The issue has been confirmed as resolved and service has returned to normal.