RM Unify experienced a notice incident on June 27, 2022 affecting RM Unify User Provisioning, lasting 24d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2022, 12:01 PM UTC
We are aware of some issues relating to MIS Sync data received from Arbor via Groupcall. These issues include removal of year and registration group data from some students, and unexpected creations/deletions of students and staff. We are working with Groupcall to ascertain root cause and facilitate a fix.
- identified Jun 29, 2022, 02:07 PM UTC
We are continuing to work with Groupcall to support their investigations and facilitate a fix. Thank you for your patience.
- resolved Jul 22, 2022, 08:34 AM UTC
The issue should now be resolved. If you are experiencing any residual issues with Arbor user and group data in RM Unify, please follow your usual support routes to request assistance.