RM Unify incident
Issue with Google Classroom sign in via Launchpad
RM Unify experienced a notice incident on September 14, 2022 affecting 3rd Party Apps, lasting 21d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2022, 08:50 AM UTC
We are aware that some users are experiencing an issue with Google Classroom sign in via Launchpad. Affected users will be taken to the Google sign-in page after clicking the Google Classroom tile. To work around this issue click on another Google tile first to establish your Google session, then the Google Classroom tile will then work as normal. Our engineers are working on this issue with Google Support as a high priority. Thank you for your patience.
- identified Sep 15, 2022, 07:31 AM UTC
Google have confirmed that this is a known issue within their platform and that there is an open internal investigation to find a resolution. Their next update is promised no later than 21st September. In the meantime, users should continue to use the workaround: click on another Google tile first to establish your Google session, then the Google Classroom tile will then work as normal.
- identified Sep 21, 2022, 01:50 PM UTC
Google have confirmed that their Product Engineering team is still investigating this issue, however there is not yet an ETA for a fix. Their next update is promised no later than 28th September.
- identified Sep 29, 2022, 11:46 AM UTC
Google have confirmed that their Product Engineering team is still investigating this issue, however there is not yet an ETA for a fix. Their next update is promised no later than 6th October.
- resolved Oct 05, 2022, 03:09 PM UTC
Google have provided us with a new URL for the Google Classroom tile, and this new URL has been applied. We believe that this has resolved the issue for all users.