RM Unify incident
RM Unify - end of support for SMTP authentication
RM Unify experienced a notice incident on February 23, 2023 affecting RM Unify Login & Single Sign On, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 23, 2023, 02:16 PM UTC
RM Unify monitoring has recently detected an increased number of automated attempts to 'brute force' accounts over the SMTP AUTH protocol. As a result of this threat, we have disabled support for the SMTP AUTH protocol within RM Unify. We are aware that disabling SMTP AUTH will inconvenience some customers who use devices and services that still use SMTP authentication, however maintaining the security and availability of RM Unify has to be our highest priority. Further information can be found at https://support.rm.com/TechnicalArticle.asp?cref=TEC9038776