RM Unify experienced a notice incident on March 3, 2023 affecting RM Unify User Provisioning, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2023, 11:23 AM UTC
The Groupcall Xporter on Demand platform, which handles the MIS Sync functionality for RM Unify customers with the Arbor and Scholarpack MISs, has over the past week experienced a number of performance issues. These have unfortunately been compounded today with a power outage in their datacentre. We have been advised that Groupcall are working on returning the service and sync of MIS data to RM Unify for our Arbor and Scholarpack customers as their highest priority. More information can be found on, and by subscribing to, their status page https://status.communitybrands.uk/
- resolved Mar 06, 2023, 12:17 PM UTC
Groupcall have closed the incident relating to their data centre power outage. Xporter on Demand services have now been restored.