RM Unify incident

Issues with Arbor API affecting MIS Sync data refresh

Notice Resolved View vendor source →

RM Unify experienced a notice incident on March 21, 2023 affecting RM Unify User Provisioning, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2023, 09:58 AM UTC
Resolved
Mar 22, 2023, 01:19 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 21, 2023, 09:58 AM UTC

Affected components

RM Unify User Provisioning

Update timeline

  1. investigating Mar 21, 2023, 09:58 AM UTC

    Our Groupcall partners have advised that Arbor are currently dealing with an ongoing incident affecting their API. Some RM Unify customers using the Arbor MIS may be affected, and may be missing MIS data updates in RM Unify and connected apps as a result. Further information and status updates can be found on the Arbor status page - https://status.arbor-education.com/

  2. resolved Mar 22, 2023, 01:19 PM UTC

    Arbor have advised the following incident update: "We have rectified the issue and response times have returned to normal. We shall be continuing to monitor. Once again, please accept our apologies for the disruption." For all future Arbor updates, please subscribe to their status page - https://status.arbor-education.com/ And for Groupcall updates - https://status.communitybrands.uk/