RM Unify incident

Issue with RM Easimaths

Critical Resolved View vendor source →

RM Unify experienced a critical incident on May 25, 2023 affecting RM Easimaths, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 11:11 AM UTC
Resolved
May 29, 2023, 09:28 AM UTC
Duration
3d 22h
Detected by Pingoru
May 25, 2023, 11:11 AM UTC

Affected components

RM Easimaths

Update timeline

  1. investigating May 25, 2023, 11:11 AM UTC

    We are aware of an issue where users are unable to play activities in RM Easimaths. Our engineers are investigating this issue as a high priority.

  2. monitoring May 25, 2023, 03:57 PM UTC

    Issue has been resolved and Easimaths activities are working as expected. We are monitoring the service closely.

  3. resolved May 29, 2023, 09:28 AM UTC

    There have been no further issues during our period of monitoring.