RM Unify experienced a minor incident on October 1, 2020 affecting 3rd Party Apps, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2020, 07:36 AM UTC
Microsoft have made us aware that users may be unable to access email using Outlook on the web. Microsoft are still investigating the issue Microsoft have reported it could affect any user intermittently
- investigating Oct 01, 2020, 08:07 AM UTC
Update from Microsoft This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality. Microsoft are continuing to investigate. We expect another update around 9:45
- investigating Oct 01, 2020, 08:42 AM UTC
Microsoft are investigating the following services Exchange: This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality. Users able to authenticate to Exchange may experience delays sending and receiving email Users may see problems with the Microsoft Teams service: Some examples of impact include: Problems with RSVP functions, some calendar functions, updating profile pictures, accessing presence and user profiles, accessing the assignments tab, searches, and updating mailbox settings Search: Users may be unable to use Search in SharePoint and Microsoft Teams, Additionally, users may also experience impact while using some calendar functions, updating profile pictures, accessing the assignments tab, searches, and updating presence in Microsoft Teams.
- investigating Oct 01, 2020, 11:09 AM UTC
Microsoft are continuing to investigate the following services Exchange: This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality. Users able to authenticate to Exchange may experience delays sending and receiving email Users may see problems with the Microsoft Teams service: Some examples of impact include: Problems with RSVP functions, some calendar functions, updating profile pictures, accessing presence and user profiles, accessing the assignments tab, searches, and updating mailbox settings Search: Users may be unable to use Search in SharePoint and Microsoft Teams, Additionally, users may also experience impact while using some calendar functions, updating profile pictures, accessing the assignments tab, searches, and updating presence in Microsoft Teams.
- monitoring Oct 01, 2020, 02:19 PM UTC
Impact is remediated for most users. However, Microsoft are continuing to perform traffic-management optimisation measures to ensure the service recovers for all users.
- resolved Oct 02, 2020, 08:42 AM UTC
After additional monitoring of the service health, we've confirmed it has maintained stable performance well within optimal thresholds. We've confirmed the issue is fully resolved for all affected users.