RLDatix experienced a major incident on February 2, 2022 affecting Datix Web US Production, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2022, 05:25 PM UTC
We are aware of a current connectivity issue for accessing the DatixWeb application on our servers, which is affecting your productivity. We are currently investigating with our third party vendor and working to resolve this issue as quickly as possible. We will be doing an emergency maintenance service on our server, which will affect access to the platform while we work on resolving this issue. We will continue to provide updates. Thank you, RLDatix Team
- investigating Feb 02, 2022, 05:28 PM UTC
We are aware of a current connectivity issue for accessing the DatixWeb application on our servers, which is affecting your productivity. We are currently investigating with our third party vendor and working to resolve this issue as quickly as possible. We will be doing an emergency maintenance service on our server, which will affect access to the platform while we work on resolving this issue. We will continue to provide updates. Thank you, RLDatix Team
- investigating Feb 02, 2022, 05:30 PM UTC
We are continuing to investigate this issue.
- identified Feb 02, 2022, 06:24 PM UTC
We are aware of a current connectivity issue for accessing the DatixWeb application on our servers, which is affecting your productivity. We are currently investigating with our third party vendor and working to resolve this issue as quickly as possible. We will be doing an emergency maintenance service on our server, which will affect access to the platform while we work on resolving this issue. We will continue to provide updates. Thank you, RLDatix Team
- resolved Feb 02, 2022, 07:39 PM UTC
The connectivity issue to the DatixWeb application on our servers has been resolved. Thank you, RLDatix Team