RLDatix experienced a critical incident on March 23, 2022 affecting EASTERN Time Zone and CENTRAL Time Zone and 1 more component, lasting 6h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2022, 06:26 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- investigating Mar 23, 2022, 06:27 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 23, 2022, 06:52 PM UTC
There appeared to be an internet routing/peer issues that may have intermittently impacted your RL6 Hosted services, primarily LDAP. This would be observed by sporadic login issues from approximately 2:00pm - 2:33pm EDT today, March 23, 2022. We are monitoring for stability at this time.
- identified Mar 23, 2022, 07:08 PM UTC
Internet routing/peer issues are still intermittently impacted some RL6 Hosted services, primarily LDAP for some clients
- monitoring Mar 23, 2022, 08:45 PM UTC
The internet routing/peering issue is no longer manifesting and all access should be stable at this time. We will continue to monitor but please contact us via the normal support channels if you are still experience any issues.
- resolved Mar 24, 2022, 12:48 AM UTC
This incident has been resolved.