RLDatix experienced a critical incident on July 28, 2022 affecting RL6 US Hosted AWS (Production) and RL6 US Hosted AWS (Test) and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2022, 05:20 PM UTC
Hello RL6 Hosted Customers, We are experiencing technical problems at this time. Some customers may experience a short service interruption accompanied by a "service unavailable" or "please try again" message. Our operations team is in the process of troubleshooting the issue and will provide periodic updates via the RL6 Hosting Status Page, located at: https://rl6-hosting-status.rldatix.com/ If you have submitted a support ticket, please note that interim updates on this service interruption will be posted to the RL6 Hosting Status Page. Support tickets will only be updated once the issue has been resolved. We apologize for the disruption and wish to reassure you that our operations team is working to resolve the issue as quickly as possible. Thank you, The RLDatix Team
- identified Jul 28, 2022, 05:41 PM UTC
Our hosting provider, AWS, is currently experiencing an outage. We'll continue to monitor the situation and provide updates as they come. Thank you for your patience.
- resolved Jul 28, 2022, 06:46 PM UTC
This incident has been resolved